Repairs & Restoration

Jewelry Repair — Mail It In or Bring It In

Tell us about your piece and we will take it from there. Our team will review your request and respond within 24 hours with an estimate.

Start My Repair Request
The Process

Simple. Transparent. No surprises.

  1. 1

    Submit your request

    Fill out the form below with your piece details and photos.

  2. 2

    We review and respond

    Our team contacts you within 24 hours with a preliminary estimate.

  3. 3

    Ship your piece safely

    We send you packing instructions and a printable form to include in your package.

  4. 4

    We repair it — you approve first

    We inspect the piece, send a final written estimate, and start only after you approve.

  5. 5

    We ship it back, insured

    Once the repair is complete and payment is received, we ship your piece back with full insurance and a tracking number.

Return Shipping

Return shipping is included in your final estimate. You choose your carrier when you approve the repair.

CarrierCostInsurance Coverage
USPS$25.00Up to $5,000
FedEx$75.00Up to $10,000

These costs are not charged upfront. They are included in the final written estimate you approve before any work begins.

Submit Your Repair Request

Fill out the form below. The more detail you provide, the faster we can give you an accurate estimate.

Your Information

Preferred Contact Method *

Your Piece

Does it have stones? *

The Problem

Photos

Upload Photos of Your Piece *

Please upload at least 2 photos. Include the damaged area if possible.

2 minimum, 8 maximum — JPG, PNG or HEIC — 10 MB max per photo

Delivery Preference

How will you send your piece? *

We respect your privacy and will never share your information.

Questions about a repair?

  • (619) 422-1123
  • Monday through Friday, 10 AM to 6 PM
  • 396 E Street, Chula Vista, CA 91910