Find answers to common questions about selling gold, evaluating watches, and our jewelry repair processes. If you don't see your question here, contact us directly.
Walk-ins are always welcome during our regular business hours for simple services, browsing, or selling small amounts of gold. However, if you have a large estate collection or want to custom design an engagement ring, we highly recommend booking an appointment so we can dedicate uninterrupted time to you.
We are open Monday through Friday from 10:00 AM to 6:00 PM. We are closed on Saturdays and Sundays.
Yes, there is free and secure parking available directly in front of our store.
Payouts are based on three factors: the current live market spot price of the metal, the karat (purity) of your specific item, and the item's total weight. We test and weigh everything right in front of you so you know exactly how the value is calculated.
Absolutely. The condition of the jewelry does not affect its melt value. We buy broken chains, single earrings, dental gold, and out-of-style pieces based purely on their metal content.
By law, we require a valid, government-issued photo ID (like a driver's license or passport) for all transactions involving the purchase of precious metals or estate items.
Yes. We purchase high-end timepieces such as Rolex, Patek Philippe, Omega, and Cartier. We highly recommend bringing the original box and paperwork if you have them, as this significantly increases our cash offer.
Yes, we offer flexible financing options subject to credit approval, as well as a layaway program for select items. Please speak with our associates in-store to find the best payment plan for your needs.
Yes, the vast majority of our center stone diamonds are graded and certified by reputable independent laboratories such as the GIA (Gemological Institute of America) or AGS. We will provide the certificate along with your purchase.
Custom design is one of our specialties. You can bring in sketches, photos, or family heirlooms, and our master jewelers will work with you to create a completely unique piece from scratch.
Yes, unlike many chain stores that mail your jewelry away, almost all of our repairs, sizings, and settings are completed securely in our on-site workshop by our master jewelers.
Standard ring resizings usually take a few days, depending on our current queue and the complexity of the ring (e.g., rings with intricate pave settings or specific metals). We will give you a firm timeline when you drop it off.
Yes, we provide full overhauls, battery replacements, pressure testing, and polishing for premium Swiss timepieces, ensuring they operate to factory specifications.